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How We Protect Your Privacy

Your account, payment details and gameplay history stay secure with us. We collect only what we need to verify your account, process deposits through DANA, OVO, GoPay and…

Account verification dataPayment & withdrawal recordsYour control, your choices
rajapola slot How We Protect Your Privacy
PRIVACY QUESTIONS

Contact Us About Your Data

Team online

Email Support

Write to our privacy team at [email protected] with questions about your personal data, data requests or account deletion. We aim to respond within 48 hours during business days.

Live Chat

Open the chat widget in the bottom right of your account. Our team can walk you through privacy settings, data export requests and account controls in real time.

Account Settings

Visit Settings > Privacy & Security in your account to review what we hold, adjust cookie preferences, download your data or request account closure.

HOW WE WORK

Data Security & Your Rights

Encryption in Transit

All payment data and login credentials are encrypted using TLS 1.2 or higher. Your DANA, OVO, GoPay and QRIS transactions pass through encrypted channels from the moment you confirm payment until settlement.

Data Retention

We keep your account data while your account is active. After closure, we retain transactional records for seven years to comply with local financial regulations, then delete inactive account details.

No Third-Party Sale

We do not sell or rent your personal data to marketers. We share payment data only with payment processors and fraud-detection services necessary to process your withdrawals securely.

Cookie Control

Essential cookies keep you logged in and prevent fraud. Analytics cookies show us which games you play most. You can disable non-essential cookies in browser settings without losing account access.

Account Access Rights

Open your account and navigate to Settings > Export Data to download all your personal information in a portable format. You can request corrections or deletion anytime through the same menu.

Breach Response

If we detect unauthorised access to your account, we notify you immediately via email and SMS. We recommend changing your password and checking your withdrawal address in account settings.

Frequently Asked Questions

Account profile data is deleted within 30 days. Payment and gameplay records stay for seven years for tax and fraud-prevention purposes where local law requires. You can request permanent deletion by emailing [email protected], though this may affect withdrawal verification.

Yes. Go to Settings > Export Data in your account to download your profile, game history, deposit and withdrawal records in a standard format. The export includes everything we hold linked to your email and username.

Standard profile deletion takes 30 days. Transactional data tied to your account may be retained longer where local law applies. Email [email protected] with your request and we will confirm the timeline specific to your account.

We analyse your game preferences to personalise game recommendations in the lobby and detect unusual betting patterns for fraud prevention. You can opt out of recommendation personalisation in Settings > Privacy, though fraud detection remains active for account security.

Payment credentials are encrypted immediately upon entry and never stored in plain text on our servers. We use tokenisation so your wallet ID is mapped to a secure token. Each payment is verified against anti-fraud databases before settlement.

Yes. Every promotional email includes an unsubscribe link. Or go to Settings > Communications in your account and toggle off promotional messages. You will still receive security alerts and transaction confirmations.

We share payment data only with payment processors and fraud-detection services needed to complete your transactions. We do not sell user data. Third parties sign data-protection agreements and access only the minimum information required.